FAQ Tickets and Passes

Here you’ll find answers to the most frequently asked questions about the Zurich Film Festival – from ticket purchases and vouchers to festival experiences, the program, and accreditation.

FAQs

Still have questions?
If your question isn’t answered in the FAQs below, feel free to contact us anytime by email at [email protected].

Starting September 14, a telephone hotline will also be available. During the festival, our Info Points on site will be happy to assist you in person.

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FAQ Tickets and Passes

Here you’ll find answers to the most frequently asked questions about the Zurich Film Festival – from ticket purchases and vouchers to festival experiences, the program, and accreditation.

FAQs

When does ticket sales start?

Where can I buy tickets?

How much does a ticket cost?

Are discounts available?

Can I redeem a voucher code?

What if the screening I want is sold out?

Can I cancel or return tickets?

Who is the Pre-Access Pass valid for?

How many tickets can I purchase per screening with a Pre-Access Pass?

Are vouchers and festival passes valid for all events?

For how many screenings does the Pre-Access Pass grant early purchase rights?

How do I book tickets with my Festival Pass?

I forgot my login details – what should I do?

The ticketing page isn’t working – what now?

Can I show my ticket digitally?

When will the full program be released?

Is there a printed program?

What else does the festival offer besides films?

How can I navigate the program?

What do the small icons next to films mean?

Where does the ZFF take place?

Do I need a ticket for everything?

How do I book accessible seating?

My screening was canceled – what should I do?

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